Leading the new era of client experience through smart technology

The Link App was created to finally fix customer service and transform the client experience provided by law firms.

We drive businesses forward through on-demand and secure communications between legal professionals and their clients.

Traditional profession, modern approach

We tackle the stigma that technology damages personal customer service with an app that enables fantastic customer experience.


Law firms can provide an outstanding experience for their clients by joining our customer service revolution.

We’re leading the new era of client experience through:


Improving your client relationship with secure messaging, case tracking, and document sharing.

Reducing risk

A dedicated secure alternative to emails and other messaging apps, giving you peace of mind.

Smart technology

A fully-featured platform on mobile and desktop, adapting law firms to client expectations.

Progressive law firms use The Link App

Their new differentiator? An innovative client experience.

"There must be an app to solve this?"

What started out as a question turned into Lauren Riley’s innovation for the legal profession.


Sat behind her desk as a solicitor, she saw the day-to-day problems faced by law firms and their clients – poor customer service.


Something needed to change, so Lauren set out to find an app to solve the problem. After all, it’s the 21st century, there’s an app for everything.


She quickly found there was no app for lawyers.


This kick-started Lauren’s customer service revolution.

Built by lawyers for lawyers

Our innovators

Lauren Riley

Lauren Riley

Founder & CEO


Marvin Martinez

Product Manager


Anna Morrissey

Office Manager


James Pearson

Senior Business Development Manager


Nadine Chucri

Customer Success Manager

Sir Nigel Knowles

Nigel Knowles


Gary Turner

Gary Turner

Growth Board Advisor

pete rossi

Pete Rossi

CTO Advisor

Harry East

Harry East

Creative Advisor

zoe rossi

Zoe Rossi

Marketing Advisor

Join the Team

Could this be you?

We're looking for more innovators.