Leading the new era
of client experience
through smart technology

The Link App was created to finally fix customer service
and transform the client experience provided by law firms.

We drive businesses forward through on-demand and secure
communications between legal professionals and their clients.

good client experience - travelling client using The Link App

Traditional profession,
modern approach

We tackle the stigma that technology damages personal customer service with an app that enables fantastic customer experience.

Law firms can provide an outstanding experience for their clients by joining our customer service revolution.

We’re leading the new era of client experience through:

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Improving your client relationship with secure messaging, case tracking, and document sharing in our solicitors software.

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Reducing risk

A dedicated secure alternative to emails and other messaging apps, giving you peace of mind in one mobile app for law firms.

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Smart technology

A fully-featured law firm software on mobile and desktop, adapting law firms to client expectations.

Progressive law firms use The Link App

Their new differentiator? An innovative client experience.

herrington carmichael solicitors logo

"There must be an app to solve this?"

What started out as a question turned into Lauren Riley’s innovation for the legal profession.


Sat behind her desk as a solicitor, she saw the day-to-day problems faced by law firms and their clients – poor customer service.


Something needed to change, so Lauren set out to find an app to solve the problem. After all, it’s the 21st century, there’s an app for everything.


She quickly found there was no app for lawyers.


This kick-started Lauren’s customer service revolution.

Built by lawyers for lawyers

We are real about the problems law firms face, and we’re here to help them evolve for a brighter future.

Our Innovators

Lauren Riley - The Link App

Lauren Riley

Founder & CEO

In 2013, sitting behind her desk as a solicitor, Lauren could see the day-to-day problems faced by law firms and their clients. So, she set about making waves to solve them.


She has a keen focus on providing an excellent service; which played a big part in making The Link App what it is today.


Ultimately, for Lauren, success through achieving her goals is everything.

marvin - The Link App

Marvin Martinez

Product Manager

A former software engineer and project manager in a global company, Marvin boasts a wide range of skills.


He thrives on finding creative and data-driven solutions to empower the end users; keeping the technical integrity of our products.

james - The Link App

James Pearson

Senior Business Development Manager

James joined The Link App as our Senior Business Development Manager and brings over 10 years experience of implementing technology to address the challenges that professional and legal services face.


James is passionate about working with businesses so they realise the potential of technology, unload the burden and cost of manual processes and ensuring that clients are at the forefront of these benefits.

Gemma Caprio

Operations Manager

John Prendergast - Walsh

Business Development Manager

Rory Kerr

Technical Support

Sean Romain

Business Development Manager

Mohammed Shabbir

Social Media Assistant

Join the Team

Could this be you?

We're looking for more innovators.