How it works

how your law
firm communicates

We’ve all experienced the reality of poor client management and customer service

Legal professionals have many cases to manage and clients to update on a daily basis. This means personalised customer service can take a back seat, leading to frustrated clients and professionals…
…until now.

Find all interactions in one place

Say goodbye to being chased, and hello to being in control of communications.

The Link App supports you in managing cases and keeping in touch with clients.

Document management software for law firms - chat
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Instant messaging

Unlike free messaging apps, you can text chat securely.

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Client call back requests

Your clients can request a call at a time to suit you.

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Document sharing

Send and receive documents securely and easily.

The Link App dashboard on desktop & mobile
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Case Updates

Regular and accessible case updates to keep clients informed.

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Easily notify your clients with push notifications to their mobile.

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Store communications and documents securely in one place.

For your clients:

The Link App is a smart, effortless way to communicate with their lawyer.

The Link App allows lawyers to work smart

We make personalised communication and customer service easy, resulting in an improved client experience.

Our smart technology will save you and your clients precious time, delivering a convenient, high quality, and secure point of contact.

Safeguarding your data

Minimise your workload

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96% of cybercrime is committed using email.

Every case you manage involves sensitive data, so why risk a data breach through email and free messaging apps?

All client communications are stored securely. Law firms using The Link App show their clients they care about protecting their information.

Security matters

  • Communications on The Link App are encrypted to 256-bit SSL

  • Our data is hosted on an ISO 27001 certified infrastructure

  • On the mobile app, web app and API, all communications are over HTTPS

  • Server backups are performed daily

  • File based backups are performed hourly

  • Our team is bound by our IT Security Policy and Data Protection Policy

  • The Link App handles data in accordance with GDPR

You and your clients can feel at ease using and sharing personal information on our secure system.

The Link App
Case management platform - heres the document

We make firms 34% more productive.

Moving your law firm onto a new technology platform for communication does not have to be hard.

The Link App is quick and easy to set up and start using with your clients and integrates with your existing business processes and technology.

How the integration works

  • 01

    We take your existing case/matter management systems and other applications.

  • 02

    Ensure they can exchange information with The Link App.

  • 03

    Integrate them and add specific features to suit your processes.

  • 04

    Provide your clients encrypted updates and documents.

Our integration process varies for each firm. We allow you to test an environment tailored to you to ensure you’re happy before launch.

The Link App

Customers that future-proofed their firm

Keebles logo
brownejacobson logo
wakesmith solicitors logo
gardner leader logo
mlp law logo
fbc manby bowdler logo
herrington carmichael solicitors logo