The Link App is introducing a new client enquiries module to its platform in response to customer research and feedback.
Our legal client experience platform's new function means that firms will be able to receive and track enquiries from potential clients, via a new custom-built firm branded widget that is embedded onto their website. Or they can add new enquiries from other sources directly to our platform. It is the first phase in our digital onboarding features and we are really excited to say it is now LIVE.
The Link App is then used to communicate securely, track milestones and send proposals- and the potential client can respond, reject or instruct your firm with ease.
Founder and CEO Lauren Riley says: “This means our customers - law firms - will be able to see all enquiries instantly, in one easy to access portal - across the main platform and the mobile application, allowing prompt communication and collaboration, digital onboarding is vital in the current climate of immediacy and increased remote working.”
As many of you will know, The Link App was initially devised as an easy-to-use legal client experience platform that reinvents a client’s experience of their legal transactions, enabling lawyers to instantly message their clients, share documents with them and arrange call backs, giving clients benefit from regular, accessible case updates, push notifications and secure document storage.
Lauren continues: “Ongoing research with our existing and potential customers has shown that new business enquiry response management is hugely important when it comes to good customer service and wider customer research trends which reveal the number 1 complaint from the end user is slow response times. (Harvard Business Review, 2019)
“This latest addition to our app will enable firms to have more efficient practices when it comes to new business, helping them compete more effectively by providing a swifter and ultimately more profitable approach to communications and winning more work.”
Convert an enquiry into a case in seconds within the platform. All communications during the enquiry phase will then be available to view during the case stage too. Providing complete transparency for all parties involved.
Your existing clients can also request a quote and re-instruct your firm from within the app in seconds. The fastest and most effective way to secure additional business from your existing clients or contacts.
This exciting new digital onboarding functionality is available to new and existing users of our platform and what's more this feature will always be absolutely free to use.
In this world of work post COVID19 we hope that you and your teams are staying safe. We believe it is more important than ever to provide an impressive digital experience and give your firm the best chance of converting any new business opportunities. Remember that our entire platform is free to use during the crisis. Get started today for free.
Originally published 15 / Apr / 2020