As part of the Link App’s commitment to customer service our founder Lauren Riley has made it out from behind her desk and begun a series of visits to lawyers in various parts of the UK. The purpose of the visits is not only to find out what lawyers current and future needs are for simplifying client communications, but also to meet lawyers face to face and discuss the options that the Link App provides for doing so. Lauren is determined that in time The Link App will be the client communication tool of choice among lawyers across the UK and wider. “It is important” says Lauren “to reach out to the people who are using your product and understand personally what their experience has been. It is one thing designing something on a drawing board so to speak, but it’s important that you have the customers view, and the opportunity to get that feedback first-hand is proving very useful.” Having completed visits to Worcester, Essex, Surrey, St Albans, Liverpool and Edinburgh, Lauren is looking forward to further visits over the next few weeks. “It’s great to get out and visit firms and see how they work slightly differently. However, the need to offer excellent customer service and find efficiencies is consistent. I find that keeping clients up to date about what is happening with their cases is a constant need for all the firms I have visited” Lauren explained. “Failing to do so adds to work which is why the Link App- a simple to use communication app- is a great saver of cost as well as inconvenience.” The feedback we are getting from this exercise is priceless. We now know how much law firms love our product and also what they want to see as our next steps. One senior partner recently claimed “this will completely revolutionise the way we do things”. If your law firm really wants to be counted as innovative and prioritising customer service The Link App would love to hear from you. Take the next step and be part of the future of legal communication. For more information please visit www.thelinkapp.co.uk to see how our communication tool provides an effective service for lawyers and their clients or send us an email to [email protected]. You can also call us at 020 3488 1480.
Originally published 23 / Jan / 2016