How it works

Legal case
management

Aligning your legal case management software and client communications

Technological development may have intensified the expectations of your clients, but it’s also presented the opportunity for you to enhance your processes.

You have many cases to manage and clients to update on a daily basis. It’s a challenge to consistently and effectively provide a personal client experience. But that’s where our legal case manager software comes in.

Improve your customer service with our client communication management software, The Link App.

Where case management and communications unite

The Link App arranges your caseload and client communications in one place.

You can effortlessly update cases and keep clients in the loop.

Using The Link App
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Instant messaging

You provide clients impactful communications when needed.

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Client call back requests

Clients can request a callback from you.

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Document sharing

Send/receive documents and securely store them.

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Case updates

Clients can see the case’s progress at all times; any time, anywhere.

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Notifications

When you make an update to a case your client receives a notification to their phone.

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Storage

All documents and communications are securely stored in one place.

This is what your clients want:

To communicate with their lawyer and track their case on-demand.

The importance of client experience in your law firm

Happier clients results in repeat business and referrals. Their experience with your service will dictate whether they continue working with you in the future.

Our legal client communication platform ensures you achieve the on-demand customer service clients expect. Meeting their needs, you can grow your firm.

Protecting your data

More work, less time

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96% of cybercrime is committed using email.

Email is an easy way to communicate, but it’s not a safe way to share personal information.

On The Link App, all communications are stored securely.

Security matters

  • All communications are encrypted

  • All data is hosted on a certified infrastructure

  • All communications are over HTTPS

  • Server backups performed daily

  • File based backups performed hourly

  • All data is handled in accordance with GDPR

Show your clients that you care about their personal information.

The Link App
The Link App integrations

We make firms 34% more productive.

With a simple set up process, you and your clients can start saving time, fast.

Although a standalone solution, The Link App can integrate with your existing business processes and software.

Integrating The Link App with your existing system

  • 01

    We take your existing case/matter management systems and other applications.

  • 02

    Ensure they can exchange information with The Link App.

  • 03

    Integrate them and add specific features to suit your needs.

  • 04

    Provide your clients encrypted updates and documents.

We offer bespoke integration. You’ll be free to test an environment tailored to you before launch.

The Link App

Customers that future-proofed their firm

Keebles logo
brownejacobson logo
wakesmith solicitors logo
gardner leader logo
mlp law logo
fbc manby bowdler logo
herrington carmichael solicitors logo