Our platform

The answer to digital transformation for law firms

The Link App lets you keep on top of client communications and consistently provide a great client experience in the remote and digital age.

Omni-channel communication with your clients

Communicate with your clients through secure instant messaging, direct to their device.

Secure direct messages between law firms and clients through SMS, WhatsApp, The Link App or email. Attach documents and automatically file them in a secure shared portal.

Clients can also request a call-back through the client access portal.

All communications are encrypted and all documents are protected. File based backups are performed hourly.

Digital client onboarding

Attract new business, send quotes, track progress and improve conversion.

One central place for all client enquiries and one dedicated channel of secure communication from initial contact to conclusion. Improve your new business function today.

Digital ID Verification

We’ve partnered with a global leader GBG for digital ID verification.

Request and receive ID verification and AML checks directly from The Link App. Your clients can take a selfie and upload their documents through this secure channel, saving time and from anywhere in the world.

E-Signatures

Request documents for signing through digital e-signatures. Our partnership with DocuSign means you can access a leading and trusted document signing service directly through The Link App.

Management Information Report

See your whole firm at a glance, whether you’re in the office or remote. The Link App shows you the most important outstanding tasks and what needs to be done next.

Smart Forms

Request the information you need directly from clients using Smart Forms. Smart Forms is a new flexible way of capturing the data you need to progress any case.

Whether for onboarding new clients, satisfaction surveys or capturing detailed information such as protocol forms. We add images, text or videos to your forms so you can easily and quickly create forms to capture the information you need.

Case milestones

Your clients can track their case’s progress through customised milestones. No need for them to chase you for updates.

White-Labelling

Get all of the innovations and digital transformations tools, whilst using your logos, tone and brand colours with our white-labelling feature. Customise The Link App to look the way you want for your team and your clients.

Tasks & Notifications

Your clients stay in the loop with instant notifications to their phone. You can see when they have read your updates.

You can create tasks and assign them to cases and clients, set due dates and send reminders to progress the case as quickly and efficiently as possible.

Client Enquiries

Turn enquiries into cases before your competitors have sat down to check their email.

Integrations

The Link App can integrate with your case management system. We can provide bespoke integrations to suit the way you operate.